Frequently Asked Questions

What’s your cancellation policy?

We understand that plans change! We allow for a 75% refund for any order cancelled after confirmation. Orders cancelled less than 48 hours before delivery date will not be eligible for a refund. Rescheduling to a new delivery date will be an additional $40 fee.

Where do you deliver?

We deliver within 10 miles of Milwaukee, WI 53219

What time is delivery?

We (meaning myself) are a small business. No single day has the same schedule so we cannot guarantee a specific delivery time. However, we do contact you via text to confirm a time window that works for you.

How long do the flowers last?

Florals are selected 24-48 hours before arranging to maximize freshness and longevity. However, depending on the condition of each new environment the florals are in, we can not guarantee how long they will last. We recommend embracing and enjoying the beauty of each arrangement during the amount of time it has with us.

How do we keep the flowers when we receive it?

Once received, immediately fill the water to the top. We recommend keeping the florals out of direct sunlight, changing the water everyday, take out any stems that have wilted (each flower will have their own timeline). This will ensure the clean drinking water and happy flowers!

When is the latest is can put in an order?

We can take an order as late as 24 hours before delivery date. However, please make sure you’ve received a confirmation from us.

I’ve placed on order, but haven’t gotten confirmation!

Please routinely check your Junk/Spam Inbox for an email from floraavestudio@gmail.com, we unfortunately tend to end up there sometimes!